If you cannot find the answer to your query after reading these Frequently Asked Questions , please do not hesitate to contact us and we will do our best to assist you accordingly.

I cannot log in to my Chuckra Store account. What should I do?

The Chuckra 11+ Shop was upgraded on 17/01/2012.

Your 11plus.co.uk account will now also give you access to the Chuckra 11+ Shop.

If you registered on the Chuckra Online Store prior to 17/01/2012 this would have been in our old shop. This account is no longer available. However, the orders you placed are still valid. You just need to login using your 11plus.co.uk details now to place an order.

Possible login problems...

If you have not yet registered on 11plus.co.uk, you will need to create an account before you can login.

If you have registered on 11plus.co.uk, you may have forgotten your username or password. If so, you can request a Login Reminder.

Can I place an order by phone?

Yes, certainly. Just call 020 8123 7911 between 8am - 8pm GMT.

How quickly will I receive my order?

Please see Delivery & Returns.

How can I download my order?

To print tests in COAsT you will need to go to COAsT (Chuckra Online Assessment Tool).

To download other tests purchased from the Chuckra 11+ Shop...

Click on the link provided in your order confirmation email to 'Download Files'.

Or

Login to Chuckra Store, click on My Account in the link at the top of the page.

Go to 'View Order Status' in the options provided on the My Account page.

You should see a link 'Download Files' next to each download item that you ordered.

Can I return items for a refund?

Please see our Refund Policy in Delivery & Returns.

How can I become a Trade Customer?

Please contact us to discuss this further.